Frequently Asked Questions

Q: Is there a deductible that I need to pay when making a claim?

There is no deductible on the program. All parts and labor are covered 100%.

Q: How can I be certain that a Pre-Authorization for services has been granted?

At the end of your Pre-Authorization call, you will receive a unique Pre-Authorization code which we suggest you keep on file.

Q: Can I change my own oil?

No. All services must be performed at a licensed service facility. This is to ensure proper documentation as well as the workmanship of all the services performed on your vehicle. See your Warranty Forever® agreement for detailed maintenance requirements.

Q: Why is my dealership suggesting additional maintenance services?

Manufacturers only require a minimum level of services and will often times state this in the owner's manual. Your driving conditions and environmental conditions will often times demand additional service work be performed to keep your vehicle performing at peak levels. You are only required to perform the minimum services outlined in your owner's manual but we strongly encourage you to follow your dealership's recommendations when being offered additional services.

Q: Is a facility ASE certified?

No, not exactly. The technicians themselves obtain these certifications. The facility itself is not certified, however, businesses with a high level of commitment to ASE (75 percent of service personnel certified) are entitled to a special Blue Seal of Excellence® recognition from ASE. You will sometimes see this logo displayed inside the facility waiting area.

Q: What if I am traveling out of town and have a breakdown that would be covered under my Warranty Forever® Contract?

Although you are required to have all repairs performed at your selling dealer, if you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. You may call us at 1-800-810-8458 for assistance or you may contact your selling dealer's service department for details. Please remember, all out-of-state repair service must be pre-authorized or the repairs performed by an outside dealer will not be accepted.

Q: How do I know what maintenance is required to keep my Warranty Forever® contract in force?

It is required that you maintain the vehicle with the selling dealer or a pre-authorized facility in accordance with the Manufacturer's Recommended Maintenance Schedule or every 6 months or 7,500 miles, whichever comes first. To check to see the maintenance required for each particular make and model, please click here: Edmunds Recommended Maintenance. See your Warranty Forever® agreement for complete details. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.

Q: How do I know if an ASE certified technician will be the one working on my vehicle?

One of the advantages to taking your vehicle to a licensed repair facility is that if an ASE certified technician is not the individual working on your vehicle (say, for an oil change), they are still available to assist and oversee that the maintenance is being performed properly, and to the manufacturer's recommended specification.

Q: What if I do not have an owner's manual?

Often times you may find a printable version at the manufacturer's website or you can have us do the research during your service visit. Also, you may use the Edmunds Recommended Maintenance schedule as an alternative resource. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.

Q: Why do I have to do all recommended services according to the Manufacturer?

Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. The Manufacturer of your vehicle understands their mechanical components best, and is the reason we ask that you use their guidelines.

Q: How do I locate a dealer that offers a Warranty Forever® Contract on a car I would like to purchase?

You can locate a dealer by emailing us at support@nwan.com or by calling 1-800-810-8458.

Q: When are the Claims Specialists available to take my call?

Claim specialists are available Monday - Friday 8 a.m. to 8 p.m. and 9 a.m. to 5 p.m. EST on Saturday to answer all of your questions.

Q: What if I am traveling out of town and need to have a maintenance service performed while I am traveling?

You are required to perform every Manufacturer's Recommended Maintenance with your selling dealer or a facility which has been pre-authorized. You may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling or not at the selling dealer. If you need assistance with this, you may also contact your selling dealer's service department for details.

Q: What if I need to be towed or need a rental car while my car is being repaired?

Towing and rental car coverage is not provided by your Warranty Forever® Contract. However, if you purchased an extended service contract, your extended service will most likely provide that coverage for you.

Q: Why do I need to pre-authorize each scheduled maintenance when not returning to my selling dealer?

The reason we require you to call prior to your maintenance, is to assist you in your dealer's absence. We will guide you to ensure that you perform the recommended factory maintenance on your vehicle, so you do not void your Warranty Forever® Program. Warranty Forever® has been provided to you at no cost and your only responsibility is to maintain your vehicle at the selling dealership, according to the manufacturer's maintenance guidelines. If you are unable to return to your selling dealer, you must pre-authorize each time you go elsewhere.

Q: If my car breaks down and the breakdown is covered by the Warranty Forever® Contract given to me by my selling dealer, am I required to pay for the repair and then wait to be reimbursed?

No, all repairs are paid by National Warranty Administration Network (NWAN) by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.

Q: Do I have to use an ASE certified facility?

No, however we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure the technician's competency in many areas of the automotive industry. Repair establishments with a least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.

Q: What if my vehicle is equipped with an oil change light/indicator reminder system?

Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed a routine oil change frequency of every six (6) months or 7,500 miles, whichever comes first. See your Warranty Forever® agreement for complete details. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.

Q: How do I make a claim if I have a breakdown?

Contact the dealer where you purchased the vehicle. They will handle it from there! If you have any questions that you would like to ask us directly, you may call 1-800-810-8458 and speak with a Claims Specialist.

Q: What is a licensed repair facility?

Any repair facility or dealership that employs ASE (Automotive Service Excellence) technicians. ASE technicians are certified through a national non-profit organization to ensure the technician's competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.

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